Refund & Returns Policy
If you are unsatisfied with your product/s, contact us within 7days of receiving your order. You can send an email to firstname.lastname@example.org with your name, order number, the name/s of the item/s as well as the reason as to why you would like to return it and we will arrange necessary steps to rectify the problem.
Customers are responsible for the return shipping fees unless otherwise stated.
The following conditions apply when accepting returns:
- Your product was in a damaged, broken or otherwise unusable condition when you received it and you can provide proof that you received it in that condition.
- If the incorrect product/order was sent to you. Please do not remove the product from its packaging, we will in this case cover cost for collection.
- The return is authorised by an employer of Squiggle & Squeak and is in its original condition and packaging – unused and unwashed.
Please note that sale items cannot be returned or refunded. Only if the sale item is in a damaged, broken or unusable condition, may it be returned for store credit. Please contact us via email if this is the case.
Refunds (if applicable)
Once we have received the item to be returned, we will notify you by email that we have received your returned item. All refunds will only be processed after we have received your returned item and when 21 days have passed since your payment.
Refunds will be made via the payment method you chose to make your payment (i.e. if you paid through PayFast, we will refund you through PayFast). For EFT refunds, we require the banking details of the account out of which the returned product was paid for.
Please note that shipping costs will be deducted from your refund.
Collection of goods
We will send a courier to collect the package. A packing slip will be sent to you via email for you to print and attach to your return order.
You will be charged a non-refundable shipping fee which will be deducted from your refund amount.